Taking care of its customers has always been central to Sridurga’s policies. We always strive to ensure that each of our customers is 100% happy with all their purchase. However, to keep things streamlined, we have formulated a few guidelines so that our customers can continue shopping at Sridurga without facing any problems. Kindly remember the following points when exchanging a product:
Please stick to a week: Please note that you can exchange an item bought at Sridurga within 7 days from the date of purchase provided you produce the bill and keep the product intact along with all its tags and box (if any)
Please take care of the product: All items that you want to exchange must be in a saleable condition. Unfortunately, we cannot exchange any damaged or altered product.
Please remember the items you cannot exchange: Sale of all accessories and innerwear are final. Once bought, you cannot exchange these items. Items bought on sale or on any special scheme cannot be exchanged as well.
Please note the timings: Kindly exchange your products from Monday to Friday between 11 AM and 3 PM.
Please remember the days: In order to avoid delays and confusions, we cannot proceed with your exchange request on Saturdays and Sundays, when the number of in-shop customers is usually high. All exchanges must be done on weekdays (Monday to Friday) alone.
Please don’t ask for a cash refund: We can only offer you a store credit which you can use to either exchange the size/ colour of the item or buy another item available at the showroom.
We look forward to your cooperation in adhering to the above terms and conditions while exchanging a product.